AVAILABLE THROUGH: Cornwall College | Cornwall College Business | LEARNING AREAS: Business School COURSES

Telesales Award Level 2 ISMM

Cornwall College | Cornwall College Business Off-site LEVEL: 2 Business School

You will develop an understanding of professional selling over the phone and how to identify, develop and close the sale.

Delegates will learn the skills required in order to identify your customer’s buying requirements, promote benefits and features of your organisation’s products or services, and respond to and resolve customer and gatekeeper objections.


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You’ll need:

There are no formal entry requirements for this course.

You’ll learn:

  • Prepare for the sales call
  • Establish a rapport with the customer
  • Identify customer requirements
  • Present own products and/or services to the customer
  • Deal with sales objections over the phone
  • Progress the sale
  • Close the sale

You’ll go on to:

Upon successful completion of this qualification you will then be able to progress onto the Level 2 Apprenticeship in Sales or a further ISMM level 2 qualification.


Telesales Award ISMM

Start Date

This course is offered throughout the year, please contact us for the latest start dates.




1.5 days

*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility. The Cornwall College Group reserves the right to withdraw any course listed at any time.