This apprenticeship gives you the chance to choose and tailor your training to the job role of your dreams, leading to potential careers in business, marketing, sales, customer service or HR. With a focus on developing essential customer service skills at its core you will spend time at college (usually one day per week) learning skills and theory to help you in the workplace.
We recommend that your start with this Level 2 apprenticeship, as this will give you and excellent grounding in all aspects and help you to decide on your future specialism. On successful completion there is the option of progressing onto the Level 3 programme.
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This apprenticeship is ideal if you are looking to develop your customer service and business support knowledge and skills to progress within a wide range of industry sectors.
Customer Service Practitioners are hugely influential in the delivery of a good customer experience and their satisfaction with an organisation. You will need to be employed in a Customer Service role and will need to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
A variety of skills to help you in the workplace, such as:
- Influencing skills
- organisation and time management
- Dealing with conflict and challenge
- Self-development and self-awareness
- Understanding your organisation
- Effective communication skills teamwork
- Customer experience
In addition to this core apprenticeship, we also offer additional qualifications to allow you to develop a particular specialism in the business world that will help your organisation. These can include short courses* in:
- Learning and development
- Social media
- Digital marketing
- Health and safety
- Web design
*subject to availability
Workshops delivered by industry experts with current knowledge, skills and experience within their specialist areas. Ongoing support from a team of highly qualified mentors/coaches to prepare for end point assessment as the successful completion of the apprenticeship programme.
You will love the opportunity to network with other apprentices throughout the programme, sharing best practice, developing skills and knowledge from wider industry experts enabling you to develop in a specialist occupation and build the foundations of your future career.
The Level 3 Business Administration Apprenticeship, there will may also be a new Customer Service Apprenticehip available at the time you complete this course (these new programmes are still being developed in partnership with industry and awarding bodies).
Nichola Smith Business Administration Apprentice Summercourt Academy
Nichola had always known that she wanted to work in administration and started searching for jobs, but found that she didn’t have the right office qualifications and lacked the work experience she needed to start her career.
"I looked into apprenticeships as I knew it could be the perfect stepping stone
into a job that I wanted to do. It was also the perfect opportunity to gain a
relevant qualification as well as gain work experience and a wage at the same time.
I was delighted when the position for an administration assistant became available
at the school. There is lots of room for development within my job role and
there is always something new to learn.”
*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility.