This course is for anyone who is working in a customer facing role and would like to develop their customer service skills. Some of the job roles that you could be doing whilst completing this qualification are:
- Bank/building society customer adviser
- Contact centre operator
- Customer service adviser (Post Office)
- Customer service assistant/manager
- Hotel receptionist
- Local government customer services officer
- Medical receptionist
This qualification includes a variety of topics including:
- principles of customer service
- impressions and image
- handling problems
- development and improvement.
The course can be tailored to suit the responsibilities of the individual in their job role. The course is assessed in the workplace by an industry expert from Cornwall College.
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You enjoy and take pride in working with people and being the face of the company.
two GCSEs at grade C or 4, including English and mathematics and be working in a customer service role, dealing with customers either face-to-face, in writing or on the telephone.
How to develop your knowledge and practical skills for effective customer service in any industry, learning how to effectively communicate with customers, and the principles of customer service. You will be able to select optional units tailored to your job role.
To be assessed in the workplace by an industry qualified assessor, through observations and one-to-one tuition.
Getting recognition for your ability to create a great customer service experience. Having these skills can help you move up in your career, no matter what area you’re working in.
A higher level apprenticeship or further study at Level 3.
If you want to work in accounting, legal or medical administration, management, marketing, office management or personnel, our courses will be a great stepping stone to get you there.
*Courses listed on this website are indicative of the subject, nature and level of study. The college reserves the right to alter specific qualifications titles, awarding bodies and levels of qualification, which can change in year. Any cost may also vary, based on personal funding eligibility.